Shipping policy

ARCANA AUSTRALIS

SHIPPING POLICY

Last updated: 26 August 2026

This Shipping Policy applies to physical products purchased through Arcana Australis.

By placing an order for a physical item, you agree to the terms below.

1. ORDER PROCESSING

Many Arcana Australis items are individually selected, prepared, consecrated, spiritually aligned or otherwise completed before dispatch.

Processing times vary depending on the item purchased.

The processing timeframe shown on the relevant product page is an estimate unless expressly stated otherwise.

Orders containing multiple items may be dispatched together once all items are ready.

2. SHIPPING FROM AUSTRALIA

Arcana Australis ships from Australia.

Domestic and international shipping options may be available depending on the item, destination and applicable postal restrictions.

Available shipping methods and charges are shown at checkout where applicable.

3. DELIVERY TIMES

Estimated delivery times are provided as a guide only.

Actual delivery times may be affected by:

  • postal carrier delays;

  • customs processing;

  • public holidays;

  • weather;

  • remote delivery locations;

  • international transport disruptions;

  • incorrect or incomplete delivery details; and

  • other circumstances outside the reasonable control of Arcana Australis.

Once an order has been dispatched, Arcana Australis cannot control the speed at which the postal carrier completes delivery.

4. TRACKING

Tracking will be provided where included with the selected shipping method.

Customers are responsible for monitoring tracking information and arranging collection or redelivery where required by the carrier.

A parcel showing movement through the carrier network is considered in transit until delivered, returned or formally declared lost.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact Arcana Australis immediately if you notice an error.

Once an order has been dispatched, the shipping address may no longer be able to be changed.

Arcana Australis is not responsible for delivery problems caused by incorrect, incomplete or outdated address information supplied by the customer, subject to applicable consumer law.

6. RETURNED PARCELS

If a parcel is returned to Arcana Australis because:

  • the address supplied was incorrect;

  • the parcel was unclaimed;

  • delivery was refused;

  • the carrier was unable to complete delivery; or

  • required import or customs action was not completed,

the customer may be required to pay the cost of reshipping the item.

Any refund consideration will take into account the circumstances, the nature of the item and any rights available under Australian Consumer Law.

7. INTERNATIONAL ORDERS

International customers are responsible for ensuring that the items they order may lawfully be imported into their destination country.

Postal, customs, biosecurity and import restrictions differ between countries.

Arcana Australis may refuse or cancel an international order where an item cannot reasonably or lawfully be shipped to the selected destination.

8. CUSTOMS, DUTIES AND TAXES

International orders may be subject to:

  • customs duties;

  • import taxes;

  • VAT or GST;

  • brokerage charges;

  • handling fees; or

  • other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Arcana Australis does not control charges imposed by foreign customs authorities and cannot predict their amount.

9. CUSTOMS DELAYS

International parcels may be delayed while undergoing customs or border processing.

These delays are outside the reasonable control of Arcana Australis.

Customers are responsible for responding to any customs request relating to their parcel where required.

10. RESTRICTED MATERIALS

Certain products containing natural, botanical, animal-derived, mineral, soil-based or other restricted materials may not be suitable for shipment to every country.

Arcana Australis reserves the right to:

  • remove restricted components;

  • substitute packaging where appropriate;

  • decline shipment of a particular item; or

  • cancel and refund the affected physical item

where this is reasonably necessary to comply with postal, customs, quarantine or import requirements.

11. LOST PARCELS

A parcel is not considered lost merely because delivery is delayed.

Where tracking indicates that a parcel may be lost, Arcana Australis may require the carrier's investigation process to be completed before a parcel is treated as lost.

If the carrier confirms that an order has been lost in transit, Arcana Australis will provide the remedy required under applicable consumer law.

Depending on the circumstances, this may include replacement or refund.

12. DAMAGED ITEMS

If an item arrives damaged, contact Arcana Australis as soon as reasonably possible.

Please provide:

  • your order details;

  • photographs of the damaged item;

  • photographs of the external packaging; and

  • photographs of any internal protective packaging

where reasonably required to assess the damage or lodge a carrier claim.

Do not discard the packaging until the matter has been assessed.

Where an item has been damaged in transit, Arcana Australis will provide an appropriate remedy in accordance with applicable consumer law.

13. INCORRECT ITEMS

If you receive an item different from the item ordered, contact Arcana Australis promptly.

Where Arcana Australis has supplied the incorrect product, the matter will be corrected at no additional cost to the customer in accordance with applicable law.

14. ITEMS MARKED AS DELIVERED

Where carrier tracking records an order as delivered but you cannot locate it, you should first:

  • check the delivery location carefully;

  • check with other members of the household;

  • check any safe-drop areas;

  • check with neighbours where appropriate; and

  • contact the postal carrier.

Please also contact Arcana Australis if the parcel remains missing so the circumstances can be reviewed.

A carrier delivery scan will be considered as part of the assessment but does not override any rights available under applicable law.

15. SAFE DROP AND DELIVERY INSTRUCTIONS

Where a customer authorises a carrier to leave an order unattended, responsibility for the parcel after lawful delivery may depend on the circumstances and the carrier's terms.

Customers should use safe-drop instructions only where they consider the delivery location secure.

16. SIGNATURE DELIVERY

Some orders may require a signature on delivery.

Where signature delivery is used, the customer is responsible for arranging collection or redelivery if no authorised person is available at the delivery address.

17. COMBINED SHIPPING

Where practical, multiple physical items purchased together may be shipped in one parcel.

Any shipping adjustment or refund of excess postage is at the discretion of Arcana Australis unless otherwise required by law.

18. SEPARATE SHIPMENTS

Arcana Australis may ship items from the same order separately where:

  • items have different preparation times;

  • items require different packaging;

  • postal restrictions apply; or

  • separate dispatch is otherwise practical.

Where this occurs, more than one tracking number may be provided.

19. PACKAGING

Arcana Australis packages physical products with reasonable care appropriate to the nature of the item.

Packaging may vary according to product type, fragility, size, destination and postal requirements.

Where discreet packaging is reasonably practical, Arcana Australis may use external packaging that does not identify the spiritual or metaphysical nature of the contents.

20. CHANGE OF MIND

Arcana Australis does not automatically provide returns or refunds for change of mind unless expressly stated on the relevant product page.

Many physical products are:

  • individually selected;

  • prepared to order;

  • consecrated;

  • spiritually aligned;

  • personalised; or

  • otherwise prepared specifically for the purchaser.

Where Arcana Australis agrees to accept a discretionary change-of-mind return, the item must ordinarily be returned in the condition specified by Arcana Australis and return postage may be the responsibility of the purchaser.

This section does not limit rights under Australian Consumer Law.

21. CONSUMER GUARANTEES

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy which cannot legally be excluded under the Australian Consumer Law.

If a physical item is faulty, damaged, materially different from its description or otherwise fails an applicable consumer guarantee, the customer may be entitled to a remedy provided by law.

22. DELIVERY OF METAPHYSICALLY PREPARED ITEMS

The spiritual or metaphysical preparation of an item is completed separately from postal delivery.

A postal delay does not alter or cancel work already performed in preparing, consecrating or spiritually aligning the item.

Any legal rights relating to the physical product or its delivery continue to apply.

23. CONTACT REGARDING SHIPPING

For shipping enquiries, damaged parcels, missing orders or address issues, contact Arcana Australis using the contact details published on the website.

Please include your order details so the matter can be reviewed efficiently.